I M Print Promo 1.866.961.3999 sales@imprintpromo.com
Contact Us
Site Map
Our Clients
Your Feedback
Privacy Policy / Terms of Service

Privacy Policy
Terms of Service

I M Print Promo Internet Site Privacy Policy

I M Print Promo is pleased to provide information to all of its customers about its online privacy policy. Please be assured that I M Print Promo uses its best efforts to protect the privacy of visitors to this web site.

Types of Information We Collect and How It Is Used

I M Print Promo only gathers personal information, such as, first and last names, addresses and email addresses, when voluntarily submitted by you. For example, personal information may be collected from you in order to get your feedback on our web site.

Sharing of Personal Information

I M Print Promo does not sell, transfer or disclose personal information to third parties.

I M Print Promo reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.


You are in control of any personal information you provide to us on-line. If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or on behalf of our business partners, you can let us know by contacting us.


"Cookies" are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies allow the web site to remember important information that will make your use of the site more convenient. Like most web sites, I M Print Promo uses cookies for a variety of purposes in order to improve your on-line experience. For example, we may employ cookies so that we remember you when you return to the site, to keep track of the items in your shopping cart if you purchase merchandise online and to help customize your I M Print Promo web experience. We may associate personal information with a cookie file in those instances.

Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the "Help" section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this web site.

Links to Other Sites

We may offer links to sites that are not operated by I M Print Promo. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies.

Changes to our Privacy Policy

From time to time, it may be necessary for I M Print Promo to change this privacy policy, so we suggest that you check here periodically. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected information.

How to Contact Us

If you have any questions about our I M Print Promo Internet Privacy Policy, please contact us at:

I M Print Promo
2228 Paradise Avenue
Coquitlam, B.C.
V3K 1Z4

Tel: 604-961-3999
Fax: 604-937-3777

Terms of Service

Web Site Pricing

We make every effort to keep our website up to date, yet from time to time the price of a product may change without notice. We reserve the right to change prices on the website at anytime. If there is a discrepancy, your formal price quote will always be the correct price.


Shipping charges are not included in your initial web quote and will be added to your final invoice.  I M Print Promo does not upcharge on delivery costs.  Many items are fob out of province, or country and will incur freight costs.  Please inform us if you would like a shipping estimate for your formal quote.


Please note that any of following criteria:

  • a formal quote supplied by I M Print Promo Inc.  is approved with your written signature or emailed confirmation to proceed
  • ordering via the corporate logged in online stores
  • ordering via the general online stores with specific instructions to proceed

constitutes conditional acceptance by I M Print Promo Inc.  of your consent to purchase merchandise from us and confirms your acceptance of our terms and conditions of sale as set forth below. Our clients and I M Print Promo Inc. agree that any contract entered into shall be interpreted and governed by the laws of British Columbia and Canada.

Cancellation and Change Orders

You may cancel your order any time before pre-production starts. Should you cancel your order after the commencement of pre-production, you will be charged a processing fee of $50.00 to cover order processing and art preparation expenses. Once you have approved your artwork, your order will be sent to the manufacturer and production will begin. We may not be able to change or cancel your order once production has started. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to, setup fees, artwork preparation, production, shipping and restocking charges.

Under/Over Runs

Due to the nature of printing and decorating promotional products, small over or under runs sometimes occur. Industry standards are plus or minus 5% of the quantity ordered. We will invoice you for the exact quantity shipped.

Sales Tax

I M Print Promo is required to collect GST/HST in Canada.  We do not collect the PST for areas outside of British Columbia.  Please submit or claim as if needed.

Product Consistency

We cannot guarantee that all orders purchased through I M Print Promo Inc. will be 100% consistent in color and material. Minor variations in dye lots, and material thickness and finish are inherent to the manufacturing process. By placing your order with I M Print Promo Inc.  you agree to accept merchandise with such reasonable manufacturing variations.

Transfer of Ownership Merchandise
Our products are sold F.O.B. (freight on board) at the factory or at our facilities. Ownership transfers to the purchaser once the goods are picked up by the carrier.

Shipping Delays
I M Print Promo Inc.  shall not be held responsible for delays in delivery resulting from acts of God or other circumstances beyond our control. Our specified ship dates for your order(s) are based on the representations of the factory where your merchandise is produced. We will not be held liable for any special damages or consequential claims that exceed the invoiced value of the merchandise purchased if merchandise is not shipped on the specified date or is delayed in transit.


We warrant that all merchandise sold to you by I M Print Promo Inc.  is free of any security interest. We shall make available all transferable warranties from the manufacturer of the merchandise available to you, the buyer. We do not express or imply any warranties as to the fitness for purpose of the merchandise you purchase from us.

Claims, Adjustments & Returns
Except in the case of manufacturing defects, we are unable to accept returns of logoed/custom products. Inspect your merchandise for defects on arrival and contact I M Print Promo Inc. if you discover any defects. Please contact us prior to returning merchandise. Claims for merchandise damaged in transit must be resolved with the carrier.

In the event that you receive misprinted or incorrect merchandise, please contact us for assistance as we work together to ensure you are satisfied. Note that spelling errors in your provided name lists or artwork are not considered misprinted once it has been approved by you.

Payment Terms
We may grant payment terms after reviewing your credit application. Credit approval is at the discretion of I M Print Promo Inc.  and we reserve the right to refuse credit to anyone for any reason. A service charge may be assessed on all past due balances at the rate of 2.5 % per month.

Returned Cheques
We charge $30.00 for cheques returned NSF (non-sufficient funds).

Use of Trademarks and Designs
Clients ordering custom printed merchandise for their personal use or on behalf of a company warrants and represents that they are the legal owner or licensee of all rights, including copyright, to each trademark, logo, statement, or any other intellectual property included in the design included in the order to be imprinted on the merchandise you purchase. Moreover, you warrant that the designs provided for reproduction are in accordance with the guidelines of the owner of said trademark or logo.

Clients warrant and represent that no part of the design violates or infringes upon the rights of any person or entity nor is it subject to any restriction or right of any kind or nature whatsoever which would prevent I M Print Promo Inc.  from legally reproducing the images or text.

You agree to defend, at your sole expense, any claim, suit, or proceeding brought against I M Print Promo Inc.  for reproduction of the trademarks, logo or written information you supply to us which constitutes wrongful use of any copyright, trademark, or other right of any third party. I M Print Promo Inc.  shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark that is applied to promotional merchandise purchased from us. I M Print Promo Inc.  will not accept liability for the actions of clients who have misrepresented their ownership of licenses or trademarks. Further, you agree to indemnify and save I M Print Promo Inc.  harmless from any loss or damage associated with any such claim, suit or proceeding.

Reproduction of Trademarks and Logos on Our Web Site
All items shown on our web site containing corporate logos or registered trademarks are shown only to illustrate the logo reproduction capabilities of the companies that produce the respective merchandise displayed on our site. The illustration of any trademark on our website does not constitute an endorsement by I M Print Promo Inc. on behalf of the owner of said trademark or design. Likewise, it does not constitute an endorsement of the owner of said trademark or design on behalf of I M Print Promo Inc. .

Product Images Displayed on our Web Site
We warrant that we have not altered or enhanced any images shown on our web site to misrepresent the true nature of the product displayed.

About Us
Contact Us
Site Map